We've compiled a comprehensive FAQ section to address your most common inquiries.
Answers to Your Most Common Questions
Frequently Asked Questions
Cleaning Nerds offers a comprehensive range of cleaning services, including commercial and residential cleaning, laundry and dry cleaning, and specialized cleaning for specific needs like post-construction clean-up and move-in/move-out cleaning.
You can book our services through our website or by contacting our customer service team via phone or email. We offer flexible scheduling options to accommodate your busy lifestyle.
Yes, we prioritize the use of eco-friendly and sustainable cleaning products. Our goal is to provide effective cleaning that’s also environmentally responsible.
Absolutely. All Cleaning Nerds staff undergo thorough training to meet our high standards of service. Additionally, we conduct background checks to ensure the safety and security of our clients.
We understand that plans can change. Clients can cancel or reschedule a service with at least 24 hours notice without any penalty. Cancellations made less than 24 hours before the scheduled service may incur a fee.
We conduct regular quality checks and use feedback from our clients to continually improve our services. Our team leaders ensure that each cleaning task meets our stringent standards.
We try our best to accommodate requests for specific cleaners as we understand the comfort and trust that develop with familiarity. However, this is subject to availability and cannot always be guaranteed.
We recommend that you secure any pets and clear items like toys or clothing from the floors to facilitate thorough cleaning. However, it’s not necessary to pre-clean, as that’s what we’re here for!
Your security is our priority. Keys and access codes are handled securely and only given to the team assigned to your service. We ensure strict protocols are followed to maintain the integrity of your security.
Yes, we offer a satisfaction guarantee. If you're not completely satisfied with our cleaning, please report it within 24 hours, and we will address the issue at no extra cost.
Our rates vary depending on the type and frequency of cleaning required. We offer competitive pricing and can provide a quote based on your specific needs after a brief consultation.
Get in Touch with Us
Join Us on the Journey to Cleaner Spaces
Choose Cleaning Nerds and experience the transformative impact of our cleaning services. Visit our website to learn more about our offerings, or contact us directly to schedule a service. Let us help you create a cleaner, healthier environment that you can be proud of.
Conveniently Located
in Century City, LA
10250 Santa Monica Blvd LL1790, Los Angeles, CA 90067, United States